Lotem Sensing developed and implemented an internal service survey for assessing the quality of service at Radware, an organization of globally distributed units.

The Challenge

How do you implement an internal service survey, which can serve as a tool for unit managers in improving the services they provide to units around the world?

The Solution

We built a questionnaire that makes it possible to focus on strengths and issues for improvement at each unit/team, rather than grading. The survey results were presented to each service unit manager, who was then asked to present a work plan with objectives for improving internal workflows, and to integrate it into the annual work plan.

About the Author

Vered Berkovich